Without prejudice to the right of withdrawal and the application of the legal guarantees indicated above, the Customer may request a refund within 14 days from the date of receipt of an online order, and within 30 days for international orders.

4.1. The company offers refund and exchange policy within 14 days at reception of the goods, if:

• The product feature is unsuitable (size);
• The product has a manufacturing defect.
• The wrong product was delivered.

Custom items and products manufactured under the customisation service are not exchangeable, refundable or returnable

4.2. To qualify for a refund or an exchange, Customers have to return the products:

4.2.1 - in the same condition as received - in their original packaging, properly opened, labeled, hangtag on, etc

4.2.2. - that have NOT been worn, washed, used, altered or damaged in any way.

4.2.3. - including all original tags, labels, accessories, and packaging;

4.2.4. - including a proof of purchase

The Company reserves the right to refuse an exchange or return if these conditions are not met.

4.3. The returned Product(s) will be validated only after receipt and inspection. If complying, refund or exchange will be processed

4.4. When approved, returns can be compensated through a refund or an exchange.

4.5. The Customer bear the shipping cost of the returned product, if the responsibility of the Seller is not engaged.

4.6. If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.

4.7. Exchange

4.7.1. Eligible exchanges are possible in the limitation of the stock. If the desired item is not available, the Seller can propose an alternative product or a refund to the customer.

4.7.2. The Company only covers costs when the product is defective or the wrong item was sent. In other cases, the Customer bears the shipping cost for the replacement item.

4.8. Refund

4.8.1.The Company will proceed with refunds only upon reception of the returned item or until the buyer has provided evidence that they have returned the item. The online store may refuse to issue refunds until then.

4.8.2. The Buyer can choose to be refunded by transfer or through Miilo’s Gift Card for the amount of the initial order.

4.8.3. Where a refund is approved, it will be issued using the original payment method within fourteen (14) days after receipt and inspection of the returned product.

4.8.4. Refunds will be made to the same person who had initiated the order, for the same amount and currency.

4.9. Items Not Eligible for Refund, Return or Exchange

Unless otherwise required by applicable law, the following are not eligible for refund, return, or exchange:

• Services that have been fully performed;
• Digital products, downloadable content or memberships once access has been granted;
• Personalized, custom-made, or made-to-order products;
• Products damaged through improper use by the Customer;
• Gift cards, vouchers, and promotional credits.

4.10. Additional Guarantees

Any additional satisfaction guarantees, extended return periods, or special refund conditions will be specified on the relevant product or sales page.