General Conditions of Sales
Last Conditions update: August 2026
These Terms and Conditions govern every purchase of products, services, digital products, offers, subscriptions, consultations, programs, and other products provided by Miilo, a brand of Miilo Entreprise OÜ ("Company", "Miilo", "we", "us", "our",”Seller”).
The owner of the online store name (hereinafter referred to as the Online Store) is Miilo Entreprise OÜ (registration code 17572775), located in Estonia, Harju maakond, Tallinn, Põhja-Tallinna linnaosa.
By placing an order, the customer ("Customer", "you",“Buyer”) agrees to these Terms.
We recommend reading these conditions carefully.
1. Terms of Sale
1.1. The Terms of Sale apply to the purchase of goods from the Online Store, which are regulated by the legislation of the Republic of Estonia.
1.2. The owner of the online store has the right to unilaterally change and amend the terms of sale in the online store. The terms of sale are valid for the Customer at the time of purchase, when the Customer must familiarize himself with and agree to them.
2. Products, service and offers
2.1. The Company provides:
- Clothing products
- Custom services (embroidery)
- Consultations (custom project)
- Digital products (gift card)
- Loyalty and referral programs
- Other services as described on the Website
Service descriptions available on the Website form part of these Terms.
2.2. Custom projects and made to order are subject to separate terms and conditions - you can consult here.
2.3. The products on sale are presented on the Online Store with a description and details of their features.
2.4. Depending on the screen you are using, the product details such as the colours, the design or the texture may vary. While doing our best to keep the products descriptions and visual presentations accurate, we can not be hold responsible for such variations.
3. Customers’ Obligations
3.1. The Customer declares to have the legal capacity or to hold parental authorization to place an order on the Site.
3.2 The Customer undertakes to provide the company with the real and necessary information required for the execution of the order.
3.3. The Customer can create an account. The account will be accessible using the login credentials (email address and password) chosen by the Customer at the time of registration. The Customer acknowledges that their identifiers and password are strictly personal and confidential.
3.4. The Customer can modify their data in the "my account" section. To delete their account, the customer should inform the company and express this request via email.
4. Orders
4.1. An order is submitted through the cart and checkout process on the website.
4.2. To submit an order, the customer must select on the product page the size, if applicable the color, and adding them to the cart. To complete the online order, the Customer will click on "proceed to payment" or "check out", be asked to provide information regarding delivery and payment to complete the process and be redirected to the order completed page.
4.3. An order becomes binding once:
- The Customer submits an order; and
- Payment has been successfully received or otherwise accepted.
- Once the order is placed, the Customer will receive a confirmation order via email.
4.4. The Company reserves the right to refuse or cancel orders where legally permitted.
4.5. Miilo can accept orders within the limits of available stocks. It will inform the Customer of the availability of the Products sold on the Site at the time of the order confirmation.
4.6. Orders regarding Custom projects and made to order are subject to separate terms and conditions - you can consult here.
5. Pricing
5.1. Products and services pricing
5.1.1 All prices are displayed in Euros and next to the products.
5.1.2. Prices include VAT where required by law unless otherwise stated.
5.1.3. The owner of the online store has the right to unilaterally change prices by making the new prices available in the online store.
5.1.4. If the Customer submitted their order before the price change came into effect, the price that was reflected on the invoice at the time of ordering will apply to them.
5.2. Discounts, offers, gift cards
5.2.1. If there is a discount code, the discount will be calculated after entering and activating the discount code in the shopping cart.
5.2.2. A discount, offer or gift code can be used and applied only once.
5.2.3. Combining promotional offers, discounts or gift codes may not always be possible.
5.2.4. Promotional codes cannot be combined with current promotions and cannot be used on personalized products.
5.3. Delivery price
5.3.1 A delivery fee is added to the order and depends on the buyer's location and the delivery method.
5.3.2. Shipping costs, and related fees (order processing fees, packaging costs etc) will be indicated when placing an order, in the Customer's cart, before the final validation of the order.
6. Payments
6.1. Accepted payment methods include:
- Credit/debit cards
- Other methods displayed at checkout
6.2. Payments must be received before service delivery unless otherwise agreed.
6.3. Payments are secured by the Shopify Payments system (Visa, Mastercard, etc).
Other payment methods can be available or will be available in the future (installment, Paypal…), depending on the country.
6.4. Depending on the payment method, the Customer must accept the general conditions of the payment provider at the time of payment.
6.5. Payments can take place outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card. The seller does not have access to the customer's bank and credit card details. The contract enters into force upon receipt of the amount due to be paid to the Online Store's current account.
6.6. Online payments are subject to validation by the Customer's card issuer; the Seller is not responsible if the issuer decides to decline the payment for any reason. The Seller also performs pre-authorizations on the Customer's card and the Products will be shipped only when this pre-authorization verification has been completed. Some card issuers may charge a fee for online processing fees, for which the Seller is not responsible.
6.7. If the payment process is interrupted, canceled or declined, we will not proceed with the order. If you have any doubt regarding the validity of a payment or encounter issues during the process, contact us.
7. Delivery terms
7.1. The buyer is free to choose the shipping methods and address of delivery when ordering. The shipping costs may vary accordingly and will be displayed next to the shipping method.
7.2. The seller will inform the buyer of status of the shipment and the tracking number of the parcel via email. The Customer can track his/her order at any time.
7.3. Miilo reserves the right not to ship to any country prohibited by export laws and regulations. Orders cannot be shipped to P.O. boxes or similar addresses.
7.4. Domestic orders:
7.4.1. Domestic orders are shipped using direct delivery or parcel locker service.
7.4.2. Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 business days** from the entry into force of the sales contract, though this time frame can not be guaranteed by Miilo.
7.5. Shipment within Europe (when available):
7.5.1. Outside Estonia, delivery takes from 5 business days to 3-4 weeks**. In exceptional cases, the goods may be delivered within up to 45 calendar days.
7.6. To guarantee delivery timeframes, the Customer must provide accurate and complete information regarding the shipping address (such as street number, building, stairway, access codes, names and/or intercom numbers, etc...).
7.7 In case of a return of the package due to the Customer (for example, incorrect address, failure to claim the package from the post office), the Customer bear the associated costs (storage fees and/or reshipment costs).
7.8. Products from the same order cannot be delivered to different delivery addresses.
7.9. In case of international shipping, package may be opened and inspected by customs authorities and may be subject to import taxes to be paid upon receipt of the order or later. The Customer bear the cost of these additional taxes. Miilo has no control over these taxes nor their amounts.
**Note: indicated delivery times are indicative and can vary.
7.6. Reception:
If the package delivered by the carrier is in poor condition or if Products are missing,the Customer can refuse the package and make reservations on the delivery to activate the carrier’s warranty.
The Customer should immediately inform the Company of such reservations and procedure.
If the parcel is accepted by the Customer without reservations, extinguishes any action against the carrier for damages and loss if no action have been taken within 3 days from delivery.
8. Consumer Right of Withdrawal
8.1. For resident in the European Union, Customer has a right of withdrawal without having to justify reasons within 14 days from the receipt of the online store order.
8.2. To exercise the 14-day right of withdrawal, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning.
8.3 The Customer may use their right of withdrawal by notifying the Seller of the decision, using a written form (e.g mail or e-mail).
8.4. Exceptions may apply where:
- A service has been fully performed with your prior consent;
- Digital content has been supplied and performance has begun with your express consent and acknowledgment of loss of withdrawal rights.
- The right of withdrawal does not apply if the buyer is a legal entity.
Where required, appropriate consent will be collected before delivery.
9. Exchange, Refund and Returns.
Without prejudice to the right of withdrawal and the application of the legal guarantees indicated above, the Customer may request a refund within 14 days from the date of receipt of an online order, and within 30 days for international orders.
9.1. The company offers refund and exchange policy within 14 days at reception of the goods, if:
- The product feature is unsuitable (size);
- The product has a manufacturing defect.
- The wrong product was delivered.
Custom items and products manufactured under the customisation service are not exchangeable, refundable or returnable
9.2. To qualify for a refund or an exchange, Customers have to return the products:
9.2.1 - in the same condition as received - in their original packaging, properly opened, labeled, hangtag on, etc
9.2.2. - that have NOT been worn, washed, used, altered or damaged in any way.
9.2.3. - including all original tags, labels, accessories, and packaging;
9.2.4. - including a proof of purchase
The Company reserves the right to refuse an exchange or return if these conditions are not met.
9.3. The returned Product(s) will be validated only after receipt and inspection. If complying, refund or exchange will be processed
9.4. When approved, returns can be compensated through a refund or an exchange.
9.5. The Customer bear the shipping cost of the returned product, if the responsibility of the Seller is not engaged.
9.6. If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.
9.7. Exchange
9.7.1. Eligible exchanges are possible in the limitation of the stock. If the desired item is not available, the Seller can propose an alternative product or a refund to the customer.
9.7.2. The Company only covers costs when the product is defective or the wrong item was sent. In other cases, the Customer bears the shipping cost for the replacement item.
9.8. Refund
9.8.1.The Company will proceed with refunds only upon reception of the returned item or until the buyer has provided evidence that they have returned the item. The online store may refuse to issue refunds until then.
9.8.2. The Buyer can choose to be refunded by transfer or through Miilo’s Gift Card for the amount of the initial order.
9.8.3. Where a refund is approved, it will be issued using the original payment method within fourteen (14) days after receipt and inspection of the returned product.
9.8.4. Refunds will be made to the same person who had initiated the order, for the same amount and currency.
9.9. Items Not Eligible for Refund, Return or Exchange
Unless otherwise required by applicable law, the following are not eligible for refund, return, or exchange:
- Services that have been fully performed;
- Digital products, downloadable content or memberships once access has been granted;
- Personalized, custom-made, or made-to-order products;
- Products damaged through improper use by the Customer;
- Gift cards, vouchers, and promotional credits.
9.10. Additional Guarantees
Any additional satisfaction guarantees, extended return periods, or special refund conditions will be specified on the relevant product or sales page.
10. Referral Program Terms and Conditions (WHEN AVAILABLE)
10.1. Eligibility
10.1.1. The Referral Program is available to customers aged 18 years or older. Participants may refer friends, family members, and other individuals who have not previously made a purchase from the Company and who has not yet registered as a client.
10.1.2. To ensure the fair use of the Referral Program, a Referrer may generate a maximum of three (3) qualifying referrals per calendar month and no more than twenty-five (25) qualifying referrals in total.
10.2. Referral Rewards
Under the Referral Program:
10.2.1. The referred customer ("Friend") will receive a discount or promotional benefit as displayed at the time of referral.
10.2.2. The referring customer ("Referrer") will receive a reward, store credit, gift card, discount, or other benefit as specified in the active referral offer.
10.2.3. Referral rewards are only available for qualifying purchases made within three (3) months of the referral link being issued.
Referral rewards are subject to change and will be displayed on the relevant referral page.
10.3. Qualification Requirements
A referral qualifies only when:
- The Referring friend has an account at Miilo and already made at least 1 purchase;
- The Referred Friend is a new customer;
- The Referred Friend completes a qualifying purchase using the referral link or code;
- The referral is not identified as fraudulent.
Rewards are typically issued within a reasonable period after the qualifying order has been completed.
10.4. Referral link
10.4.1. Referral links or referral codes may be made available through the Customer's account, delivered electronically to the email address associated with the Customer's account, or provided through other methods determined by Miilo.
10.4.2. The Referrer may share their referral link or referral code with multiple individuals, subject to the eligibility requirements and referral limits set out in Section 10.1.2.
10.4.3. Referral rewards issued:
- May be used only for eligible products available through the Miilo online store at the time of redemption;
- May not be applied to custom-made orders, bespoke projects, consultation services, design services, digitization services, deposits, or any other custom work unless expressly stated otherwise;
- Cannot be exchanged, transferred, resold, refunded, or redeemed for cash;
- May not be combined with other promotional offers, discount codes, or special pricing unless expressly permitted by Miilo;
- Are subject to any validity period specified at the time of issue.
10.5. Prohibited Conduct
Participants may not:
- Refer themselves;
- Create multiple accounts, email addresses, or identities;
- Delete their existing account in order to create a new one and reinitiate the referral counts.
- Use business, company, or household members solely for the purpose of generating referral rewards;
- Publish referral links through spam, unsolicited commercial messages, or misleading advertising;
- Manipulate, abuse, or exploit the Referral Program in any way.
10.6. Fraud and Abuse
The Company reserves the right to investigate suspicious activity and, at its sole discretion:
- Refuse or cancel referral rewards;
- Disqualify participants from the Referral Program;
- Suspend or terminate customer accounts involved in fraudulent activity.
Miilo reserves the right to investigate unusual referral activity and to refuse, cancel, or revoke referral rewards where fraud, abuse, self-referrals, bulk registrations, or other misuse of the Referral Program is suspected.
10.7. Returned or Cancelled Orders
10.7.1. The products purchased using a discount code or amount through a referral program are subject to the same exchange, refund and conditions as other products.
10.7.2. If a qualifying order is cancelled, refunded, returned, charged back, or otherwise reversed, any referral reward associated with that order may be cancelled, deducted, or reclaimed.
10.8. Modification or Termination
10.8.1. The Company reserves the right to modify, suspend, or terminate the Referral Program at any time.
10.8.2. Any rewards validly earned before such modification or termination will continue to be honored in accordance with these Terms.
10.9. Final Determination
All decisions regarding eligibility, qualification of referrals, reward allocation, and suspected abuse shall be made by the Company and shall be final, subject to applicable law.
11. Gift Card Terms and Conditions
11.1. Nature of the Gift Card
Miilo Gift Cards are digital gift cards that may be redeemed for eligible products and services available through the Miilo online store, including clothing items and custom projects, unless otherwise stated.
The gift card can be loaded with a pre-set amount.
11.2. Delivery
Gift cards are delivered electronically to the email address provided during purchase. Delivery is normally completed within four (4) hours of purchase. The Customer is responsible for ensuring that the recipient's email address is entered correctly.
11.3. Validity
Gift cards are valid for twelve (12) months from the date of purchase. Any remaining balance will expire automatically after the validity period and cannot be restored.
11.4. Redemption
11.4.1. Gift cards may be redeemed by entering the gift card code at checkout. No activation is required.
11.4.2. If the total purchase amount exceeds the gift card balance, the remaining amount must be paid using an accepted payment method.
11.4.3. If the purchase amount is lower than the available gift card balance, the remaining balance may be used for future purchases until the gift card expires.
11.5. Refunds and Exchanges
11.5.1. Gift cards are non-refundable and cannot be exchanged.
11.5.2. Products purchased using a gift card remain subject to the Company's standard return, refund, and exchange policies.
11.6. Lost, Stolen or Incorrectly Delivered Gift Cards
11.6.1. The Company is not responsible for gift cards lost, stolen, deleted, or accessed by unauthorized persons after delivery.
11.6.2. If a gift card has not been received, the recipient should first check their spam or junk folder and then contact the Company for assistance.
11.7. Limitation
The Company reserves the right to refuse, cancel, or suspend a gift card where fraud, misuse, or a violation of these Terms is suspected.
12. Conformity and claims
12.1. The owner of the online store will do his best to ensure that the displayed goods are available, accurate information and relevant description of the products. However and to the extension of the law, we make no warranties regarding: the accuracy of the information, the availability of the website, and error-free operation.
12.2. Any error occurring in the inventory will be handled between the Seller and the Buyer on a case by case basis.
12.3. The visuals and descriptions of the products are of informative value. The owner of the online store must ensure that the products are presented to the Customer as accurately as possible. However, differences in lighting and resolution on different screens may affect the perception of the color, texture, finishing and material of the products compared to the actual color and material. These variation do not represent a defect of the product and the owner of the online store cannot be held responsible for the visual conditions described above.
In addition, we can not guarantee the full accuracy on handmade products due to the nature of their production some products - however, this variation will never exceed an acceptable level of difference.
12.4. The Seller is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within 2 years of the delivery of the goods to the Buyer. During the first 12 months of the delivery of the goods to the Buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store's obligation to rebut this presumption.
12.5. The buyer has the right to inform the Seller of such non-conformity within two months of discovering a defect via a written form.
12.6. The online store is not responsible for defects that have arisen after the goods have been delivered to the buyer.
12.7. If the goods purchased from the Online Store have defects for which the Seller is responsible, the Seller will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Seller will refund all fees incurred under the sales contract to the buyer.
12.8. The Seller will address claims submitted by the Consumer in writing within 15 days.
Please submit your claim in writing and send it to the email address support@miilostudio.com.
When submitted a claim , please make sure:
- to issue it in a written form (email)
- To include your name and contact details
- To include the date the claim was submitted
- To attach the description of the product’s defect
- To attach the proof of purchase of the product
If the seller has reason to doubt whether the defect in the goods is due to a manufacturing defect or has been caused by the customer, experts will prove the causes of the defect. The seller is responsible for proving the causes of the defect during the first 12 months after the purchase , and after 12 months, the customer is responsible for proving the causes of the defect.
13. Customer Responsibilities
The Customers agree to:
- Provide accurate information;
- Cooperate where required for service delivery;
- Use purchased materials lawfully;
- Respect intellectual property rights.
14. Intellectual Property
14.1. Website intellectual property
All content available on the Website, including text, graphics, logos, designs, images, videos, software, trademarks, creative assets, and other materials, is owned by or licensed to Miilo Entreprise OÜ and is protected by applicable intellectual property laws.
The Website and its content are the property of Miilo Entreprise OÜ or its respective licensors. No Website content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from Miilo Entreprise OÜ, except where permitted by applicable law.
The purchase of a product does not transfer to the Buyer any intellectual property rights associated with the product, including copyrights, design rights, trademarks, drawings, photographs, or other protected creative material.
14.2. Product Designs and Creative Works
All original product designs, concepts, drawings, patterns, graphics, photographs, and other creative works created by Miilo Entreprise OÜ are the intellectual property of the Company and are protected by applicable copyright, design, and other intellectual property laws, where applicable.
Such designs and creative works may not be copied, reproduced, imitated, modified, manufactured, distributed, or used for commercial purposes without the prior written consent of Miilo Entreprise OÜ.
The purchase of a product does not transfer any copyright, design rights, or other intellectual property rights belonging to the Company to the Buyer.
15. Limitation of Liability
The Company's total liability shall be limited to the amount paid by the Customer for the relevant service, except where prohibited by law.
The Company is not liable for indirect or consequential damages.
Nothing excludes liability that cannot legally be excluded.
16. Force Majeure
The Company's total liability shall be limited to the amount paid by the Customer for the relevant service, except where prohibited by law.
The Company is not liable for indirect or consequential damages.
Nothing excludes liability that cannot legally be excluded.
17. Law and Disputes
17.1. These Terms are governed by the laws of Estonia.
17.2. Consumers retain any mandatory rights granted under the laws of their country of residence.
17.3. Disputes arising between the seller and the customer shall be resolved by the parties through negotiations.
17.4. If an agreement is not reached, the customer has the right to contact the Consumer Protection and Technical Surveillance Authority's Consumer Environment Department ( https://www.ttja.ee ) and the Consumer Disputes Commission ( https://komisjon.ee/et ).
To resolve problems arising in the Member States of the European Union, contact the European Union Consumer Advice Centre . You can also file a complaint using the online platform: ec.europa.eu/odr
18. Contact
Company Name: Miilo Entreprise OÜ
Registered Address: Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Puuvilla tn 8, 10314
Registration Number: 17572775
Email: info@miilostudio.com.